Product delivery @ your fingertips

Driven by Excellence

Whenever you talk to a member of our client services team, you’re getting help from someone familiar with your business scenario and profound experience of the Percepium product. We understand technology, infrastructure, integrations and how to implement solutions. Form local to global.

Software as a Service

The Percepium product is cloud based and our clients and partners can utilize the power of MS Azure. With Azure we have global delivery capacity and it allows your organization to quickly build, deploy, scale up or down your learning initiatives. You can integrate the solution with existing business applications through our extensive catalogue of web services. We can facilitate the complete deployment and secure maintenance of our product without the cost or complexity of buying and managing the underlying hardware and software. We provide elastic hosting capabilities and support the complete product life cycle with direct availability through the Internet. Our service is 24/7/365 with guaranteed availability of 99.9%. You can support both internal and external initiatives (extended enterprise) from the same instance, create a new set up within hours from decision, allowing different settings and configurations for different targets audiences across the world thanks to our multi-tenant architecture.

Technical Support

Support is included in our SaaS contracts. If something isn’t working as you’d like, our technical support team will fix it promptly.

24/7 surveillance and immediate action on our SaaS Environments (if an issue unlikely occur)

Direct phone support for trained personell

Tickets (email and helpdesk) are answered as per SLA

The support teams interface directly with engineering to immediately resolve problems

Data analysis tools so you know how the product is performing

We take feedback seriously and consider every feature request and comment

We constantly monitor our system for errors so we catch them before anyone else does

Product Training

Have a question about how our products work? Let us know and we’ll set up a training session.

Webinars

We can give your team online training so you’re experts in every single details of the product you offer your end users.

On-Site Training

You can visit our offices, or we can visit yours to get everyone ready for the release of the Perecepium platform.

Implementation

There is no such thing as a typical “one fits all” deployment. Therefore we have designed our products and capabilities with a unique level of configurability to adapt for different client settings and training processes. As such, we begin our engagement by gaining an understanding of where your organization currently resides, and more importantly – where you need to be in the future. We help you determine the specific combinations of technology, professional services required to achieve your goals.

With Percepium implementation services, you’ll be able to:

Build a configuration that enables your organization while incorporating industry and domain best practices

Accelerate system deployment to help realize return on your technology investment

Achieve end-user adoption across your organization

Integrations

Systems Integration

Easily integrate with other databases through our extensive API of web services

Integrate with 3rd party applications like eCommerce bridges and billing systems, compensation management systems, resource management databases, customer service databases etc.

Transmit data to and from multiple database environments, including SAP, Oracle and other legacy systems

Content Integration

Proprietary off-the-shelf content and custom courseware by 3rd party vendors (non standard compliant)

Provide recommendations and simplify your content integration process

Zero Customizations

With Percepium, there’s no costly and time-consuming customization—we’ll work with you to optimize and configure our platform to match your organization’s workflows, hierarchy and processes. Our platform capabilities are extensive, but if there is something we currently miss, we rather develop such new features and continuously support it as standard functionality. Just give us a reasonable timeframe.

Application Management

We can offer daily application management services based on your specific on- or off-site needs. Add a group of committed Percepium experts and extend or outsource the internal team and get end-to-end platform management, support and advice.